Terms & Conditions 2022
Mary Wilkins Cookery School Terms & Conditions
Our office hours are Monday – Friday 9 am – 5 pm, any special requests or questions will need to be made during these hours. Please allow 2 working days for a reply. Mary Wilkins Cookery School will take no responsibility for any questions/requests that are sent outside of these hours.
Mary Wilkins Cookery School, will under no circumstances be held liable for glitches, bugs, errors, or inaccuracies of any kind on our website and, in the event, there is an error on the price paid, you will be asked to pay the difference or issued with a full refund.
Classes: To enrol on a class, full payment is payable to secure a place at least two weeks in advance. If the attendee fails to pay in full, the school cannot guarantee to reserve a place.
Private Bookings & Hire
To hold a date for your private booking a transferable but non-refundable £200 deposit will be due to reserve the date, with the remaining amount due 2 months before the event is to take place. In cases where the booking is made within 2 months of the event, a full 100% payment will be due.
Dates won’t be held until payment has been received.
Prices quoted are for the number of given participants, should these numbers decrease, prices are subject to increase.
We hold the right to amend our prices at any given time before payment has been made.
Payments are non-refundable and are only transferrable up to 2 months before the event/hire date.
We have a recommended minimum age of 8 years old in our kitchen as we feel this is a suitable average age where children can understand the dangers of being in a kitchen without 1:1 supervision. If you feel your child is not responsible enough to be in a busy kitchen environment and the hazards that come with it, please do not sign your child up for our classes as we cannot be held responsible for accidents or injuries from a lack of understanding. If in doubt, please get in touch with us directly.
If your child is younger than 8 and you feel they are confident in a kitchen environment without 1:1 supervision you can decide to book them onto a class, despite our recommended minimum age.
All bookings are made under the responsibility of the parent/guardian.
Please note, no matter the age of your child, should they cause disruption, or should we feel they pose a safety hazard to themselves or others, we will ask you to collect them early and a refund will not be issued.
Vouchers are valid for 1 year from the date of purchase.
Vouchers are non-refundable.
Vouchers are not valid for shop items.
Vouchers are sent via email and not post however should you wish us to post your voucher, a £2.99 post & packaging fee will be charged
Those who purchase a voucher are responsible for making the recipient aware of our T&Cs.
We have a strict cancellation policy; all payments are non-refundable but transferable as per the below time restrictions. Any bookings cancelled outside of these restrictions full payment will be forfeited.
Classes: If you wish to transfer your class to an alternate date, this must be done at least 2-weeks before the class date. After this period full payment will be forfeited.
Private Bookings/Hire: To transfer or cancel any private bookings we require at least 1 months’ notice.
Mary Wilkins cookery school will not be liable for missed classes due to circumstances including weather, travel, illness, or any other situations that occur out of our control. If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket.
In the event Mary Wilkins needs to cancel a class, we will notify you by email with 1 working weeks’ notice for classes. You will then have a 1-year credit from the date of the cancelled class and for the value of that cancelled class, but if this option does not suit you, we can issue a full refund back to the original payment method*.
Costs, dates, and times are quoted at the time of going to print, and we reserve the right to make alterations as and when required.
*Refunds are not applicable to voucher bookings or bookings that have previously been changed by the customer.
We cannot be held accountable for missed emails, missed telephone calls, the nature of our business is unusual hours. and recommend checking your spam in the case that you have not received an email about your booking with us.
Should we need to change or cancel a booking we will not be held liable for any additional costs incurred.
Mary Wilkins Cookery School will follow all government guidelines to the best of our ability however, we cannot be held responsible for acts of individuals or participants that may conflict with the current guidelines. In cases where guidelines are not being followed, participants are encouraged to bring this to our attention.
Mary Wilkins Cookery School will not be held liable for any potential spread of the virus on its premises while conducting classes or otherwise.
Health & Safety
We ask all participants to take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. Mary Wilkins Cookery School cannot be held liable for injuries or accidents.
In some of our classes we offer alcohol, please drink responsibly and be respectful to your surroundings and fellow attendees. Should we feel you are disrupting the class or posing a risk to yourself or others around you, you will be asked to leave the class.
Attendees must advise Mary Wilkins Cookery Class of any dietary requirements at the time of booking and although we will do our best to accommodate these requirements, our kitchen is used for many food purposes and we, therefore, cannot guarantee a completely allergen-free space.
Smoking is not permitted anywhere inside or directly outside the building.
For the duration of a course, including when you are not on the property, Mary Wilkins Cookery School does not accept responsibility for any injury that you incur.
If a customer is abusive or offensive in any way to any members of our staff, or other participants, we hold the right to ban the said person from our premises and a refund will not be due for any future classes or vouchers booked.
On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.
We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child to not be photographed or filmed, please let us know at the time of booking.
All information we receive is kept strictly confidential and will not be shared with any 3rd parties.
All property that you bring to Mary Wilkins Cookery School is brought entirely at your own risk and we cannot accept any responsibility for any loss or damage to the property, nor do we accept any liability to any participant.
If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed and in failure to pay, appropriate action will be taken.